Position:

Division:

Information Services Division

Base:

Headquarters, Ottawa

Position Status:

Full Time

Date Posted:

3/9/2010

Close Date:

3/22/2010

Start Date:

3/9/2010

Salary:

$ 14.72/hr - $ 17.82/hr

Experience:

Requirements:

Qualifications:
- College diploma or certificate in Computer Science, Network Administration or a related field AND some years experience in technical support or a related field
OR
- High school diploma AND several years experience in technical support or a related field
OR
- An acceptable combination of education, training and experience will also be considered

Language requirement: Bilingualism (French / English) is essential for this position.

Knowledge Requirements
- Of software applications, such as Microsoft Windows XP/2000/2003
- Of server operating systems, such as Microsoft Windows XP/2000/2003
- Of workstation operating systems, such as Microsoft Windows 2000/XP
- Of telecommunications technologies
- Of network infrastructure

Experience Requirements
- In problem analysis
- In a help desk environment
- In a customer care center environment
- In using software for word processing, spreadsheets, presentations, databases, e-mail, and Internet browsing

Summary:

Under the supervision of the IT Support Analyst, the IT Service Representative provides first level call center support to clients and customers using a computerized information system. He/She provides technical support, such as tracking information, gathering facts, opening technical cases and providing problem resolution. The IT Service Representative responds to inquiries from customer using formatted screens, scripts and procedures, and provides support and escalates calls, as required. She/He also liaises with internal departments and external resources to clarify information, seek guidance and gather information for problem resolution.

Additional Info:

Successful candidate will be prepared to commence employment as soon as possible.

NPF employees must demonstrate the following core characteristics: team player, customer focus, positive attitude, excellence, and competence.

NPF is committed to Employment Equity and Diversity and invites applications from Women, Aboriginal People, Persons with Disabilities and Visible Minorities.
To receive this job poster in an alternative format, please contact the NPF Human Resources Manager.

Eligible candidates should submit a resume clearly outlining their ability to fulfill all position requirements by mail to: Human Resources Manager (HQ), 4210 Labelle Street, Ottawa, ON K1A 0K2, by e-mail at recruiting@cfpsa.com, or online at www.cfpsa.com. Applications must be received before 1600 hrs 22 March 2010.

Please note that only those candidates selected for further consideration will be contacted. If you have special needs and require accommodation measures for the selection process, please notify the NPF Human Resources Manager at that time.